Bookings are non refundable within 28 days of the date of your spa day or treatment. Should you with to cancel prior to the 28 days a £30 admin fee will be deducted from the booking value.

All guests need to be over the age of 18 years old.

Bookings can be amended up to 48hrs prior to the date of your spa day or treatment subject to availability. A £30 admin fee will be charged to amend the booking within 28 days of arrival.

Your treatment will end on time so that the next guest will not be delayed. The full value of your treatment will be charged. Please be aware that Reynolds Spa Advisors must make any amendments to your booking at least 24 hours in advance, including any changes to treatments or dining.

Lockers are available within the club; however, we cannot be held responsible for any loss incurred whilst visiting the club.

If you are booked for a pedicure, please bring along a pair of flip flops or sandals.

Please advise us of any medical issues such as diabetes, cancer, epilepsy or recent surgery, or any dietary requirements you or your guests have, such a nut allergy, gluten-free or vegan. If not, please contact us via email or phone and update us on any new requirements to avoid any disappointments on the day regarding treatments.

Please note that we only offer nail treatments on clients that are under 12 weeks pregnant.